We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
As per American and Massachusetts Dental Associations, and state authority’s recommendations, we suspended our routine dental procedure over the past few weeks. We have been authorized to resume the dental care as of June 8th. As of the last of week of May, we have begun contacting you to reschedule the missed appointments over the past few weeks. Note that this process might take a week or two, but we will contact you to schedule you a new appointment. Also note that we are prioritizing the more immediate procedures for the first couple of weeks and then we will book the routine hygiene/cleaning appointments.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
We wanted to make sure that all recommendations were fully implemented before we welcomed you back. We would like you to know that we are committed to your safety and wellbeing. We have implemented changes to ensure the safety of everyone, such as multiple air purifiers throughout the office. Since we cannot have more than one person in the waiting room, it is very important for everyone to be on time and not late or early. Before you enter the office, we will take your temperature and you will be asked some screening questions. At the entrance, we have gloves, masks and hand sanitizer available for you to use as needed.
You may see some changes at your appointment. We made these changes to help protect our patients and staff. For example:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
Rose, Dr. A
Boston Premier Dentistry, PC